Call and Incident Handling
Provide first & 1.5 level call and chat support to customer’s PC, including software and hardware related issues.
Assign unsolved calls to the appropriate IT teams.
Instruct users on ICT processes
Translation of end user communications to English in ca.
Provide first & 1.5 level call and chat support to customer’s PC, including software and hardware related issues.
Assign unsolved calls to the appropriate IT teams.
Instruct users on ICT processes
Translation of end user communications to English in ca.