Leading and managing the level 1 team
Ensuring knowledge databases are updated for knowledge transfer occurs up/down streams
Evaluate and monitor volumes including measurement of quality of the service and client satisfaction
Cooperating closely with 1st and 2nd Line support, Pr.
Ensuring knowledge databases are updated for knowledge transfer occurs up/down streams
Evaluate and monitor volumes including measurement of quality of the service and client satisfaction
Cooperating closely with 1st and 2nd Line support, Pr.