Responsibility for the complete service chain of customer application
Being a single point of contact towards Service Delivery Manager and/or customer
Ensure performance and quality of the operation
Measuring and reporting operational SLAs
Coordinating the daily business
Handling.
Being a single point of contact towards Service Delivery Manager and/or customer
Ensure performance and quality of the operation
Measuring and reporting operational SLAs
Coordinating the daily business
Handling.