E2E responsibility for the technical operations/service delivery of customer contract
Being a single point of contact towards Service Delivery Manager and/or customer
Ensure performance and quality of the operation
Measuring and reporting customer SLAs/operational OLAs
Continuous.
Being a single point of contact towards Service Delivery Manager and/or customer
Ensure performance and quality of the operation
Measuring and reporting customer SLAs/operational OLAs
Continuous.