Answer support calls, log tickets in the relevant support systems and assigns priority, owner, timescales
Catch and dispatch the issues reported by end users
Liaise with internal and external solution groups, ensuring that contractual SLA’s are met
Follow up the solution of the i.
Catch and dispatch the issues reported by end users
Liaise with internal and external solution groups, ensuring that contractual SLA’s are met
Follow up the solution of the i.